MTN Group
A platform to train a whole continent's workforce
Organisation
Private company · Telecommunications
+15K
Active users
When talent is spread across a continent, unified learning is a necessity
As part of its Ambition 2025 strategy, MTN needed to foster a culture of continuous learning capable of preparing thousands of professionals to lead the continent’s digital transformation.
The real challenge was not a lack of training, but fragmentation. Content was spread across different tools, there was an overwhelming amount of information to manage, and it was difficult to provide a consistent experience for employees across 20 countries in Africa, each with different languages, cultures and needs.
In addition, the HR team needed to measure the real impact of learning, turning training into a strategic business driver rather than simply a course catalogue.
From a course catalogue to a global learning strategy
We designed MTN ULearn, a single learning platform
to centralise the organisation’s entire learning experience and support every employee’s professional development.
The solution brought together a catalogue of more than 24,000 multi-format resources, including proprietary and third-party content, organised into learning pathways aligned with MTN’s strategic priorities, from leadership and artificial intelligence to cloud and digital skills.
The platform personalises the learning experience based on each employee’s behaviour and needs, incorporating real-time analytics to support decision-making and provide complete visibility into the impact of learning across the organisation.
All of this was supported by a dedicated Senior Project Manager, responsible for coordinating implementation, driving platform adoption and keeping HR, managers and business teams aligned throughout the project.
The impact of a well-designed learning strategy
Active Users
+15K
+800K
Learning hours
+600K
Resources
consumed
Countries
using the platform
20
100%
Engagement
User
satisfaction
84%
MTN Group
“With MTN ULearn, we have accelerated the development of key talent to drive our strategy and lead Africa’s digital transformation, with a truly innovative learning experience aligned with our objectives.”
“With MTN ULearn, we have accelerated the development of key talent to drive our strategy and lead Africa’s digital transformation, with a truly innovative learning experience aligned with our objectives”
“Working with ODILO enabled us to create an engaging digital learning solution that improves employee satisfaction and provides genuine opportunities for purposeful professional growth”
Charl Cuyler, Group HR GM, MTN